Bajwa Infotech follows a transparent and no fuss cancellation policy. Here are the terms of the policy:

  • All cancellation requests should be sent to our billing department or communicated to your Account Manager. The cancellation will not be valid until it is confirmed by the respective department.
  • Cancellation requests will be considered only when the request is made within 12 hours of placing the order and execution of the project has not started already.
  • Bajwa Infotech will not be held responsible for any third party services, such as hosting, web development, content writing etc.

We provide an extensive portfolio for you to view before hiring us for your project so you can see the quality level of our work and be completely comfortable working with us. If you have any questions or reservations, please contact us prior to making a payment for our services. Thank you!

Web Design

Payments for custom design projects are made to us in increments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. If a project is cancelled or postponed, all money paid are retained by Bajwa Infotech and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.

Chargebacks

If we receive a chargeback or payment dispute from a credit card company or bank, your service and/or project will be suspended without notice. A chargeback fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a chargeback, contact us to address any billing issues. Requesting a chargeback or opening a dispute for a valid charge from us is fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.

Website Hosting

Payments for past months of web hosting are non-refundable. Hosting accounts are set up at the time of order and are allotted a specific amount of server resources, according to the plan purchased. If client did not make use of the account, payment for services is still due. Hosting accounts are not cancelled until notice is received from the client, or until 15 days after due date of payment not received. If client paid for hosting account for 6 or 12 months ahead and cancels service before plan expiration date, a refund may be given for the months not yet elapsed. If client received free products and/or services with their hosting plan purchase, the value of the free services will be deducted from the refund amount.

Refund policy

Due to the nature of the services, Bajwa Infotech does not guarantee any refunds upon cancellation. In case of monthly payment, it is understood that payment for next month is released only after reviewing the current month’s performance. Bajwa Infotech does not make any guarantees on the basis of traffic/rankings etc. and will not be held responsible for any refund claims thereof. We only provide White label Digital Marketing and Web Development service all over the India. If you are not happy with our services you’ll get your refund back according to our above mentioned policies.

Project can only be cancelled within 3 days after signing the project agreement.

Refund Restrictions

  • Refund not applicable on domain registration fees.
  • Refund not applicable for express service clients.
  • Refund not applicable for any delays out of our control.
  • Refund not applicable once website is completed.